91°µÍø

Our Commitment to You

• We will ensure the high standard of our work with internal and external quality control and assessments.
• We will report your results as soon as they are available, by email and by post when required.
• We will provide professional interpretation on reports where appropriate.
• We will provide a same day service for routine in-house tests on samples received before 1.30pm, under normal working conditions. This includes Haematology, Biochemistry and Cytology.
• We will liaise with other laboratories to provide a broad spectrum of tests.
• We will maintain all records for reference and repeat reports if required.
• Prepaid address labels are available on request (UK only).

Your Commitment to Us

• You are responsible for full settlement of your account within 30 days of invoice.
• You are responsible for completing the lab request form in as detailed a way as possible and responding to requests for further information in a timely manner.

Samples and Results

• Unless otherwise agreed with us in writing, all samples received by us for Routine Diagnostic Testing Services shall be owned by 91°µÍø upon delivery of the sample to us or collection of the sample by us and, on the completion of Routine Diagnostic Testing Services, residual material may be retained, stored and used for diagnostic laboratory research and development, clinical audit or subsequent diagnostic testing. Any data or other results (and all intellectual property and other rights in them) arising from or generated from such use shall belong to 91°µÍø and can be used without any further consent.  Informed client consent will be sought before any residual material is used for original research.
• Unless otherwise agreed with us in writing, all data, results, reports and advice produced by us as a result of our carrying out the Routine Diagnostic Testing Services shall be owned by 91°µÍø and may be used for such purpose(s) as we decide.
• If you provide any data or information with, or relating to, the samples, we may use such data and information for our own purposes and may provide it to third parties in an anonymised manner. All personal data is held in full compliance with the General Data Protection Regulations (GDPR) and will only be passed to third parties where it is a legal requirement for us to do so or where we have your informed consent.
• Prior permission must be obtained from the 91°µÍø Diagnostic Laboratories for the use of our interpretive reports in publications.

By using our laboratory testing or consulting services, you agree to the terms and conditions above.

If you have any queries, please contact us on:

diagnosticlabs@rvc.ac.uk or 01707 666208
between 9.00 am and 5.00 pm (weekdays)